Manj Chenna

The expertise layer · Plain language

A portal for human judgement

If an AI agent needs a person's judgment, where does it go to get it? Most systems have no answer, just an informal favor from whoever happens to be around. Naming the destination, a portal for human judgment, is what makes it something you can rely on.

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Manj Chenna · Founder, Sanctity · Building real human oversight of AI · Amsterdam

A portal for human judgment is the plain-language idea of a defined place an AI agent can go to reach an accountable person for a decision. The word portal is doing deliberate work: it turns human judgment from an ad hoc arrangement into a reliable, reachable part of the system. Without it, "a human can step in" is a hope. With it, reaching the right person for a hard decision is a designed capability, which is what real human oversight of AI has to provide.

Whoever is aroundAD HOCA favour, asked informallyNo defined destinationNobody is on the hookWorks until the person is on leaveA portalRELIABLEA defined place to goA named, accountable personA record that it was askedWorks at three in the morningTHE WORD PORTAL IS DOING DELIBERATE WORK
Whoever is aroundAD HOCA favour, asked informallyNo defined destinationNobody is on the hookWorks until the person is on leaveA portalRELIABLEA defined place to goA named, accountable personA record that it was askedWorks at three in the morningTHE WORD PORTAL IS DOING DELIBERATE WORK
A human in the loop who is whoever happens to be online is not a mechanism. It is a habit, and habits do not survive a bad night.
The idea
A portal for human judgement

A defined place where an AI agent can reach an accountable human for a decision, making human judgment a dependable part of the system rather than a favor.

Why a portal, not a person you happen to know

Because informal access does not scale and does not hold. If the only way an agent reaches a human is by knowing who to bother, then oversight depends on luck and goodwill, and fails quietly the moment either runs out. A portal makes the path explicit, so the question "can a person step in here" has a yes you can point to.

What it changes

It makes human judgment a property of the system instead of an exception to it. You can build on a portal: measure how long it takes to get a person, who answered, whether the answer held. You cannot build on a favor. Naming the destination is the first step to making the oversight real.

Read on

See how an AI agent asks a human and the accountable human.